Effective Date: [Insert Date]

At DMS Auto Parts, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

📦 Returns

We accept returns under the following conditions:

• Items must be returned within 30 days of delivery.

• The product must be unused, in its original packaging, and in resellable condition.

• A receipt or proof of purchase is required.

🚫 Non-returnable items include electrical components, special orders, and clearance items.

To initiate a return, please contact us at:
📧 returns@dmsautoparts.com
📞 +1 (123) 456-7890

💵 Refunds

Once your return is received and inspected, we will notify you of the status. If approved:

• Refunds will be issued to your original method of payment within 5–7 business days.

• Shipping costs are non-refundable unless the item was defective or the wrong item was sent.

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us with photos and details.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee receipt of your returned item without proof of delivery.

❓ Need Help?

If you have any questions about your order, return eligibility, or the process, don’t hesitate to contact our support team:

📧 support@dmsautoparts.com
📞 +1 (123) 456-7890